Vivid Seats is a resale marketplace, which means we operates on the secondary or “resale” market; an industry defined by a collection of tickets listed by professional and independent resellers. This means we do not own or generate tickets as a team or venue box office would; rather, we list and sell tickets from verified resellers.

The secondary market is a "live marketplace" where ticket prices and availability change constantly based on the supply and demand of interested fans. Therefore, the prices of any tickets listed for sale may be above or below the printed "face value," or the price originally assigned to and often printed on those tickets. Due to the nature of the ticket industry, tickets are subject to availability; this fact is noted in our Sales Terms. All orders are considered requests until the respective seller confirms availability of the tickets. At that point, our 100% Buyer Guarantee goes into effect.