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Vivid Seats Knowledge Base
Browse or search articles to find answers to your questions
Using the Website
General Information
14
What is Vivid Seats?
What is the 100% Buyer Guarantee?
Information regarding the coronavirus impact
Event Attendance Information: Covid-19 Disclaimer
Vivid Seats Rewards
See all 14 articles
Shopping for Tickets
11
How do I search for and select tickets?
Why can't I add more than one set of tickets to my shopping cart?
Can I search by quantity, price, or seat location?
The listing I want to order includes more tickets than I need. Why can’t I order a specific number of tickets?
How are tickets on your site delivered?
See all 11 articles
Event Information
3
I’m bringing my small child with me to an event. Do I need to purchase a ticket for my child?
Can I bring a camera, food, drinks, or lawn chairs to my event?
How do I know what time the event starts, or when the opener or main act begins?
Ticket Listing Information
9
How do I determine the seat numbers for a ticket listing? Will my seats be side by side?
I found two separate listings for tickets in the same section and row. If I purchase both sets, will the seats be together?
What are “Email Delivery” and “Instant Download” tickets? Do I need to print these tickets?
Do tickets ever include additional perks such as VIP amenities?
What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"?
See all 9 articles
Ticket Pricing
10
How are ticket prices determined?
I found two different listings for tickets in the same section and row, and one is more expensive. Are these higher-priced tickets better?
Can I contact the seller to negotiate the price of tickets?
If I wait to buy, will ticket prices change?
Does Vivid Seats offer deals or discounts?
See all 10 articles
Checkout & Payment
6
If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency?
When will my credit card be charged?
What payment methods are accepted?
Is it possible to split an order between multiple forms of payment?
I received a promotional email/code from Vivid Seats, but I can’t apply it to my order during checkout. How do I use my promotional code?
See all 6 articles
General Ticket Information
8
The name on my ticket is not mine. Will I have issues at my event?
The tickets I received are different from what I ordered. What happened?
Can I bring a camera, food, drinks, or lawn chairs to my event?
How do I know if the seller has confirmed my order?
I received an order summary email after placing my order. Do I need to bring this to my event?
See all 8 articles
Shipping, Instant Download, Email, & Mobile E-ticket Delivery
15
I still haven’t received my tickets. Will I get them before my event?
My tickets are being shipped. When should I expect my tickets?
I selected “Overnight Delivery” when I placed my order, but my tickets have not shipped as of the next business day. Why haven’t I received my order?
What happens if I miss my UPS delivery?
How do I change my shipping address?
See all 15 articles
Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery
13
What are Special Delivery Services?
Why is there a delivery fee for Special Delivery?
Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event?
How do I change the pickup name for my order?
Why do I need to pick up my tickets? Can I receive them via email instead?
See all 13 articles
AXS Mobile ID & Electronic Transfer
8
How do I accept my Mobile Electronic Transfer tickets?
I am having trouble “accepting” my Electronic Transfer, what should I do?
What is Electronic Transfer?
Can I transfer my Electronic Transfer tickets to someone else?
How do I get into my event with Electronic Transfer tickets?
See all 8 articles
Cancellation Policy
5
Can I cancel an order I’ve already placed?
Will I receive compensation if my event is rained out, postponed, or rescheduled?
What do I do if my event is cancelled? How do I get my compensation?
Can I exchange my tickets for a different quantity, or for tickets to another date or event?
What if I can no longer attend my event?
Selling Tickets
Listing Your Tickets
18
What are the requirements to list my tickets for sale?
What types of tickets can I sell? What types can't I sell?
Will I be charged for listing tickets on your site?
I want to sell my tickets. Where do I begin?
How do I know what section, row, and seat numbers to list for my tickets?
See all 18 articles
Your Active Ticket Listing
4
I just listed my tickets, what does the “House Review” status mean and why isn’t my listing showing on your website?
What listing details can I edit after my listing is up on the site?
How do I renew my expired listing?
I don't want to sell my tickets anymore. How do I remove my listing?
Sold Tickets
2
My tickets sold, how do I confirm the sale?
I no longer wish to sell these tickets. What do I do?
Delivering the Tickets
5
Do I have to pay shipping fees?
How do I get the tickets I sold to the buyer?
How do I upload e-tickets?
How do I ship hard stock tickets?
Can I ship tickets using my own label or via a different carrier?
Payment
2
What method does Vivid Seats use to pay me?
How long will it take for me to receive payment?
Miscellaneous Information
3
How can I become part of the Professional Seller Program?
How do I change/edit my account email address and/or Paypal information?
Can Vivid Seats purchase my tickets from me instead?
Glossary of Common Industry Terms
General Terms
27
Accessible/ADA Seating
Aisle Seats
Authorization Form
Box Office
Email Delivery
See all 27 articles
Event Specific Terms
3
Badge
Grounds Admission Pass/Grounds Pass
Shoots Twice (Hockey)