Vivid Seats is defined as a “live marketplace,” which means the prices of tickets listed for sale on our site may fluctuate based on ever-changing market factors such as the time and location of the event, and the availability of and demand for tickets. In addition, tickets are listed independently by a vast network of independent resellers—so any two ticket listings are likely managed by two different sellers.

When you place an order for tickets, a request is sent to the seller of those tickets. Once the seller confirms the order, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. For this reason, sellers do not allow refunds, exchanges, discounts, or cancellations, so we are unable to issue them or make changes to an order that has already been placed. As our Sales Terms state, “All sales are final.”

If you would like different tickets than those you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin the process by clicking the “Sell” button located in the upper right corner of the homepage. For more information about ticket reselling on Vivid Seats and to see if you qualify, click here.