General Ticket Information

The name on my ticket is not mine. Will I have issues at my event?
The name on the ticket is the name of the original purchaser, but you won’t have any issues entering the event. All tickets are guaranteed to be completely ...
Thu, 13 Jan, 2022 at 2:10 PM
The tickets I received are different from what I ordered. What happened?
We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. In the event that we ca...
Thu, 13 Jan, 2022 at 2:15 PM
Can I bring a camera, food, drinks, or lawn chairs to my event?
Each venue has unique policies regarding such items. As Vivid Seats is not directly affiliated with any venues or box offices, we cannot provide accurate in...
Thu, 13 Jan, 2022 at 2:26 PM
How do I know if the seller has confirmed my order?
You will receive an email notification as soon as the seller confirms your order. You can also monitor the status of your order by logging in to your Vivid ...
Thu, 13 Jan, 2022 at 2:27 PM
I received an order summary email after placing my order. Do I need to bring this to my event?
No, you don’t need to bring the order summary to your event. These order summary emails are sent after any order is placed through Vivid Seats, and they sim...
Thu, 13 Jan, 2022 at 2:28 PM
Can I ask to receive my tickets earlier if I’m giving them as a gift?
We cannot accommodate special requests related to the timing of ticket delivery. In most cases, your tickets will be shipped or emailed to you before the es...
Thu, 13 Jan, 2022 at 2:28 PM
My tickets were lost/destroyed/stolen. Can I have them resent to me?
In some cases, we may be able to have lost or stolen tickets reprinted and reissued with new barcodes and/or resent via email; contact our Customer Service ...
Thu, 13 Jan, 2022 at 2:30 PM
My theater seats don't appear to be side by side, why is that?
Many theaters split their seating into "left" and "right" sections, and they often assign odd numbers to one side and even numbers to th...
Thu, 13 Jan, 2022 at 2:30 PM