General Ticket Information

The name on my ticket is not mine. Will I have issues at my event?
The name on your ticket is simply the name of the original purchaser. Venues do not check IDs against the name printed on tickets, so you’ll be admitted eve...
Mon, 25 Aug, 2025 at 2:32 PM
The tickets I received are different from what I ordered. What happened?
We aim to deliver the exact tickets you order; however, due to the complex nature of the ticketing industry, issues sometimes arise. In the event that we ca...
Mon, 25 Aug, 2025 at 1:32 PM
Can I bring a camera, food, drinks, or lawn chairs to my event?
Policies on items like cameras, outside food and drinks, or lawn chairs vary by venue. For the most accurate and up-to-date details, we recommend checking t...
Mon, 25 Aug, 2025 at 1:22 PM
How do I know if the seller has confirmed my order?
You will receive an email notification as soon as the seller confirms your order. You can also monitor the status of your order by logging in to your Vivid ...
Thu, 13 Jan, 2022 at 2:27 PM
I received an order summary email after placing my order. Do I need to bring this to my event?
No, your order confirmation is just a receipt. Most tickets today are mobile, and once they’re ready you’ll receive a separate email with a link to access t...
Mon, 25 Aug, 2025 at 2:33 PM
What if I purchased my tickets as a gift and I don't have them
We cannot accommodate special requests related to the timing of ticket delivery. In most cases, your tickets will be shipped or emailed to you before the es...
Thu, 14 Nov, 2024 at 11:43 AM
My tickets were lost/destroyed/stolen. Can I have them resent to me?
Tickets and wristbands cannot be reissued or replaced if they are lost, stolen, or damaged. Because only one set is issued, replacements are not possible. ...
Mon, 25 Aug, 2025 at 2:44 PM
My theater seats don't appear to be side by side, why is that?
Many theaters split their seating into "left" and "right" sections, and they often assign odd numbers to one side and even numbers to th...
Thu, 13 Jan, 2022 at 2:30 PM