Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery

What are Special Delivery Services?
Special Delivery refers to several alternate delivery methods that are utilized when an order cannot be sent via email, electronic transfer, or shipped. The...
Fri, 10 Jul, 2020 at 3:18 PM
Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event?
There are a few reasons that Special Delivery may be designated for a particular set of tickets, even if the event is weeks or months away. The tickets may ...
Wed, 8 Feb, 2017 at 3:36 PM
How do I change the pickup name for my order?
When an order is set for Special Delivery, the person picking up the tickets must provide a valid photo ID upon arrival. If the person who will be picking u...
Fri, 20 Oct, 2017 at 5:47 PM
Why do I need to pick up my tickets? Can I receive them via email instead?
Most tickets purchased through Vivid Seats are delivered digitally and can be accessed right from your mobile device or app. However, certain events — such ...
Mon, 25 Aug, 2025 at 1:03 PM
How will I know how to pick up my tickets?
Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-ca...
Wed, 8 Feb, 2017 at 3:50 PM
What if I’m running late to pick up my tickets and/or experience issues picking up?
For all Special Delivery orders, we provide emergency contact information for both the seller providing the tickets and our Customer Service center.  If yo...
Fri, 20 Oct, 2017 at 5:54 PM
What is Vivid Seats “On-Site Service”?
For select high-profile events, Vivid Seats offers On-Site Services (OSS), where a dedicated team is on location to securely deliver tickets in the days lea...
Mon, 25 Aug, 2025 at 2:32 PM
How do I use tickets shipped to me on a prepaid credit card?
If your tickets are Paperless Delivery, it means you must present the card used by the reseller to originally purchase the tickets from the venue or box off...
Tue, 6 Nov, 2018 at 3:30 PM
What is Will Call?
Tickets that are designated as Will Call are held by the venue and distributed at the Box Office, or specified Will Call window, on the day of the event. Th...
Fri, 20 Oct, 2017 at 5:55 PM
I purchased tickets that were designated as Special Delivery, but received an email stating that my tickets need to ship. Why did this occur?
Special Delivery may be set at the delivery method, if they expect to get tickets from the venue very close to the event date and want to make sure fans sti...
Mon, 25 Aug, 2025 at 2:35 PM