Special Delivery refers to several alternate delivery methods that are utilized when an order cannot be sent via email, electronic transfer, or shipped. The...
Fri, 10 Jul, 2020 at 3:18 PM
There are a few reasons that Special Delivery may be designated for a particular set of tickets, even if the event is weeks or months away. The tickets may ...
Wed, 8 Feb, 2017 at 3:36 PM
When an order is set for Special Delivery, the person picking up the tickets must provide a valid photo ID upon arrival. If the person who will be picking u...
Fri, 20 Oct, 2017 at 5:47 PM
Most tickets purchased through Vivid Seats are delivered digitally and can be accessed right from your mobile device or app. However, certain events — such ...
Mon, 25 Aug, 2025 at 1:03 PM
Local Pickup, Will Call, and Paperless Walk-in tickets tickets are typically available for pickup on the day of the event, from the venue box office will-ca...
Wed, 8 Feb, 2017 at 3:50 PM
For all Special Delivery orders, we provide emergency contact information for both the seller providing the tickets and our Customer Service center. If yo...
Fri, 20 Oct, 2017 at 5:54 PM
For select high-profile events, Vivid Seats offers On-Site Services (OSS), where a dedicated team is on location to securely deliver tickets in the days lea...
Mon, 25 Aug, 2025 at 2:32 PM
If your tickets are Paperless Delivery, it means you must present the card used by the reseller to originally purchase the tickets from the venue or box off...
Tue, 6 Nov, 2018 at 3:30 PM
Tickets that are designated as Will Call are held by the venue and distributed at the Box Office, or specified Will Call window, on the day of the event. Th...
Fri, 20 Oct, 2017 at 5:55 PM
Special Delivery may be set at the delivery method, if they expect to get tickets from the venue very close to the event date and want to make sure fans sti...
Mon, 25 Aug, 2025 at 2:35 PM