Cancellation Policy

Can I cancel an order I’ve already placed?
All sales are final, as outlined in our Sales Terms and Conditions. If you are no longer able to attend your event, you have the option to list your tickets...
Mon, 25 Aug, 2025 at 12:46 PM
Will I receive compensation if my event is rained out, postponed, or rescheduled?
We are only able to issue compensation for events that are officially cancelled by the venue, team, or performer and not rescheduled. Compensation may be in...
Fri, 3 Apr, 2020 at 4:08 PM
What do I do if my event is cancelled? How do I get my compensation?
Cancellations and postponements are decided by the team, venue, performer, or promoter—not Vivid Seats. For the latest updates, check the venue or artist’s ...
Mon, 25 Aug, 2025 at 2:38 PM
Can I exchange my tickets for a different quantity, or for tickets to another date or event?
All sales are final, so tickets can’t be exchanged for a different quantity, date, or event.  If you can no longer attend, you can list your tickets for...
Mon, 25 Aug, 2025 at 1:14 PM
What if I can no longer attend my event?
If you can no longer plan to use the tickets you originally purchased, we welcome you to list your unwanted tickets for sale on our website. You can begin t...
Thu, 14 Aug, 2025 at 9:45 AM