Tickets that are designated as Will Call are held by the venue and distributed at the Box Office, or specified Will Call window, on the day of the event. This is just one of our forms of Special Delivery, which we offer to accommodate delivery of tickets that are issued in alternative formats or when time constraints do not allow for shipping. 

To ensure all ticket orders are released to the correct parties, a government-issued photo ID, such as a driver's license or passport, must be shown to the venue staff upon pick up. For this reason, it's very important that we have the name of the person who will be picking up from Will Call. If you need to change the name associated with your Vivid Seats order, please contact us right away.